Shipping

Shipping within the Netherlands and Belgium costs €5.95 per order. Orders of €149 or more qualify for free shipping.

Shipping to all other European countries costs €12.95 per order.

Once your order has been shipped, you will receive an email with a tracking number, allowing you to track your shipment.

Delivery Times

Wallpaper is printed to order. We aim to process your order within 3 business days. Your wallpaper will then be shipped directly from our printing partner and delivered within 5 business days.

Personalized name garlands are handmade and shipped once a week.

All other products are shipped within 3 business days. If you need your order sooner, please don't hesitate to get in touch.

Returns

Personalized name garlands and wallpaper from Atelier Chien are custom-made or printed to order and therefore cannot be returned.

If you are not satisfied with your product, please contact us via our contact form or email us at info@atelierchien.nl. We will do our best to find a suitable solution.

All other items may be returned within 14 days of receipt, provided they are unused and in their original packaging. To register your return, please complete the withdrawal form. Once we have received your request, you will receive a confirmation by email.

You can return the items, at your own expense, to:

Atelier Chien
Eksterstraat 4
3362 RA Sliedrecht
The Netherlands

Once we have received and inspected your return, we will refund the purchase amount within 14 days using the same payment method that was used for the original purchase.